Tax Talent SolutionTrainings
Programs

Client-Ready Communication

Explaining tax positions so partners and clients understand them, remember them, and act on them.

Level
Seniors
Subject
Soft Skills
Format
5-day program

Day by day

  1. Day 1

    Thinking from the reader's side

    • What partners and clients need to know
    • Leading with the conclusion
    • Choosing the right level of detail

    Practice: Rewrite a technical note for a non-tax reader.

  2. Day 2

    Business storytelling

    • Situation, complication, choice, resolution
    • Making a message repeatable
    • Using numbers well

    Practice: Turn a set of return changes into a clear client story.

  3. Day 3

    Writing for clients

    • Emails and document requests
    • Explaining a balance due
    • Tone when delivering bad news

    Practice: Draft and peer-review three common client emails.

  4. Day 4

    Speaking with clients

    • Running a client call
    • Answering what you do not yet know
    • Listening for the real question

    Practice: Lead a simulated client call on a year-over-year tax change.

  5. Day 5

    Presenting and capstone

    • Structuring a short presentation
    • Handling questions
    • Personal communication habits

    Practice: Present a case-study recommendation to a mock partner panel.

Your trainer

Portrait of Sarita Rochwani

Sarita Rochwani

Chartered Accountant, US CPA, PCC-certified leadership coach

Sarita Rochwani trains and coaches finance and tax teams to perform at a higher level. A Chartered Accountant, US CPA, and PCC-certified leadership coach, she has spent years developing professionals from staff to partner level.

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